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Here we have gathered answers to common questions about our products, subscription services, and how our circular system works.
Do you have questions beyond this? Please feel free to contact us so that we can assist you further!
Our coating is ceramic and the non-stick properties are created using silica. The technique is called SolGel. It is non-toxic and made without any PFAS chemicals.
Silica is an inert substance and occurs naturally both in the human body and in nature.
Yes! All our products are coated with the same ceramic, non-toxic coating (free from PFAS) and are designed to be recoated in our circular system - again and again. Clever, lasting, and circular.
Our patented oven trays are made with patented Ipinium technology, allowing you to fry your food from below and bake from above, all at the same time in your oven. They are made of light aluminum (100% recycled material) and a secret ingredient that makes them quickly absorb the temperature around the tray.
If you put them in the oven, they become very hot, very quickly, giving your food a fried surface from below, shortening cooking time and preserving texture, nutrition, and flavor in your ingredients.
If you put them in the freezer, they become very cold, very quickly – making them a fantastic mold for ice cream or desserts.
If you place frozen food on top of one of OnePan’s frying trays, even at room temperature, the food will thaw four times faster than if you put it on a plate. True story.
Because our products are made to withstand Re-Coat after Re-Coat in our circular system, we are confident enough in our performance, quality, and durability to offer all our customers a lifetime guarantee. The lifetime guarantee applies to all parts of the frying pan, except for our recoatable non-stick coating.
This is because all coatings (think of house paint or nail polish) naturally wear down with use. To prevent many working frying pans and baking sheets from ending up in the landfill just because the top layer is worn out, we have created a circular system so you can restore your products to like-new condition—again and again.
When you buy a OnePan, it should be the last time you ever buy a new frying pan.
When you buy or acquire a OnePan product, you are invited into a circular system where no material is wasted unnecessarily. To officially become a member of our circular re-coating family, you must register your product with its serial number. This can be found either under the frying pan or on a warranty card that came with the box, depending on which generation you purchased. You can register all your OnePan products here. Other benefits of registering your OnePan products are:
Our promise to you is a high-quality premium product. If something is wrong with your OnePan, we want to fix that problem as soon as possible.
Get the most out of your OnePan with easy access to support email and more
We want you to be the first to know if we release a new collection or if we share some good tips and tricks. Since you will be our friend, we will also send you discounts and other offers from time to time.
If you have an old serial number with 4 digits, please contact us at info@onepan.se and we will give you a new one.
Pre-treatment is not necessary, but for optimal durability of the pan's non-stick coating, you can grease the frying pan with cooking fat after washing it from time to time.
No worries! If you do not remember the size of your frying pan, place a tape measure or a ruler straight across the top and measure from edge to edge to find out the diameter of your frying pan.
If you are unable to measure it at home, you can easily check your order confirmation if you have it. Alternatively, do not hesitate to contact us directly, and we will gladly help you find the right size.
OnePan is designed to withstand everything – ovens, high temperatures, open flames, and dishwashers. But just like all other items in your home, your OnePan will last longer if you care for it with love. This way, you won’t need to restore the coating as often, which is good for both your wallet and the environment.
No problem. Instead of throwing away a frying pan that otherwise works perfectly, we can restore your OnePan to its original like-new condition. Check which size and model you have of your OnePan at home. Add a Re-Coat for your product to the shopping cart and check out as usual. What will happen then is:
For a third of the price of a new top-quality frying pan, you can order a Re-Coat for your OnePan and receive one like new from our circular system – which also helps you reduce up to 95% of CO2 emissions compared to buying a new frying pan.
All non-stick coatings have different lifespans depending on how they are handled and how often they are used. Since the owner of the frying pan can cook with it anywhere from once a week to three times a day, it is impossible to give a lifespan that applies to everyone. It is also a matter of personal preference when you feel it no longer works as it should.
Our rule of thumb is therefore to order a Re-Coat when you would normally have thrown away your non-stick frying pan.
To extend the lifespan of your non-stick coating as much as possible, we recommend that you check out our care instructions.
In a dream world, we would of course have done this.
Unfortunately, the majority of all frying pans are not made to withstand a Re-Coat. Less durable frying pans will warp and lose their shape if they go through our Re-Coat process. The more durable, premium frying pans often have handles that are either plastic or fixed to the pan, making them impossible to coat.
PFAS, abbreviation for per- and polyfluorinated substances, is a group of up to 11,000 man-made chemicals that have been used worldwide since the 1940s. These substances are characterized by their ability to resist water, fat, oil, and heat, which makes them popular in a variety of products, including non-stick coatings on frying pans, water-repellent clothing, fire-fighting foam, and certain types of packaging materials.
The problem with PFAS is their persistence; they do not break down in nature or in the human body, leading to accumulation over time and becoming so-called microplastics.
Exposure to PFAS over time has been linked to a range of health problems, including cancer, hormone disturbances, and weakened immune defense. Despite this, unfortunately most PFAS substances are still not banned from the market and hide behind misleading information.
Per- and polyfluoroalkyl substances (PFAS) are a family of over 10,000 known harmful chemicals. Among these you will find PFOA and PFOS.
To make this jungle even harder to navigate, many frying pan brands misleadingly advertise their products as "PFOA/PFOS-free". This does not indicate that they are free from all PFAS chemicals, which is what you should look for.
PTFE is the technical name for highly fluorinated coatings that all contain PFAS.
The most common is 'Teflon', which is a brand of non-stick coatings. However, Teflon is just one of hundreds of brands that use PFAS chemicals as an ingredient.
Our advice to you; do not be fooled by claims that your pan is PFOA-free or PFOS-free; it is just a way for manufacturers to try to mislead consumers into believing their pan is free of poisons. Anything that is not completely PFAS-free can risk your health as well as that of animals and nature.
PFAS is a harmful group of man-made chemicals used in a variety of products to repel fat, dirt, and water from a surface. It can be found in products such as makeup, candy wrappers, ski wax, waterproof clothing, and non-stick frying pans (like Teflon). Research shows that PFAS increases the risk of both cancer and hormonal disturbances, which can cause fertility problems for both men and women. It is also called "Forever Chemical" because it can never be broken down by nature. This causes PFAS to accumulate in the environment and can be found in both the water we drink and the air we breathe.
A non-stick pan containing PFAS will release these toxic chemicals at the slightest scratch or when overheating your frying pan. A OnePan does not do this because we produce our products without using PFAS chemicals. Instead, we use a ceramic coating that can be broken down by nature and is harmless to the human body—even if you manage to scratch the pan.
Non-stick qualities, provided that it is a PFAS-free and poison-free coating, offer many benefits. It is easy to care for, often lighter in weight, dishwasher safe, easy to clean, suitable for cooking at all temperatures, and easy to fry with for challenging dishes – even for less experienced cooks.
That said, cast iron and carbon/stainless steel also have excellent cooking qualities. Although many of them are environmentally friendly and last a lifetime, they also come with challenges. Cast iron can be heavy and requires relatively much upkeep, cannot be used in the dishwasher, and is not ideal for certain types of sauces, especially those containing acids.
Usually, that is why many households have at least one non-stick pan at home. Each material has its strengths and weaknesses, making non-stick a versatile and user-friendly choice. OnePan is created to be a poison-free and circular substitute for these non-stick pans.
The long-term effects of PFAS exposure can be more serious than many realize and include:
Prolonged exposure to high levels of PFAS has been linked to a range of health issues, including damage to the liver, kidneys, thyroid, and immune system. It has also been shown to be associated with certain types of cancer, hormone disturbances, and reproductive problems.
PFAS are highly resistant to breakdown and can therefore accumulate in the environment and in the body in a way that can be harmful to both people and animals. Furthermore, PFAS can spread far from the original source and affect ecosystems on a global scale.
Although a single exposure to small amounts of PFAS does not necessarily cause immediate health problems, prolonged exposure over time can lead to the buildup of these chemicals in the body, thereby increasing the risk of health issues.
One+ Subscription is our “product-as-a-service” initiative that makes it easier to be part of our circular economy and reduce waste. We want to remove the dilemma of choosing between food that sticks, toxic non-stick options, or large investments in premium pans that need to be thrown away after a few years.
As a One+ member, you pay a small monthly fee instead of buying the product outright, and we then send you a OnePan product of your choice. You can then use it freely, and when the non-stick coating wears out over time, we send you a pan in like-new condition from our circular system. You send your used pan back to us, and we restore it to like-new condition and prepare it for the next user.
With One+ Subscription, you can order a free Re-Coat every 18 months, so your frying pan is always in top condition – completely hassle-free and without food sticking!
With the One+ Subscription, you have full freedom to cancel whenever you wish. If you choose to cancel within the first 30 days, you can easily return your OnePan at no extra cost.
If you cancel your subscription after 30 days but before 18 months, a return fee of 495 SEK will apply to cover logistics and handling. This ensures that our circular system works efficiently and that each OnePan can be restored and reused properly.
After 18 months, you can cancel your subscription without any return fee at all – contact us, send back your OnePan, and you are done!
We have created One+ to be as flexible and lasting as possible, so you always have full control while we make sure no frying pan ever goes to waste 🍳
Your One+ Subscription is automatically charged via direct debit every month, so you never have to worry about making manual payments.
If you need to update your payment details, do not hesitate to contact us at info@onepan.com, we are here to help you!
Through onepan.se we offer the following payment options: Visa, Mastercard, American Express, Union Pay, Klarna Pay Later, Klarna Pay Now, Klarna Slice It, Shop Pay, Apple Pay, Google Pay, Bancontact, and iDEAL.
As soon as you have placed your order and it has been confirmed, you will receive an order confirmation directly to your email.
If you need to cancel or make changes to your order, please contact us at info@onepan.se as soon as possible after ordering. Orders can only be cancelled or changed before they have been sent.
We always strive to keep the delivery time as short as possible and are committed to sending your order within 48 hours after it has been received by us. In case of unforeseen delays, you as a customer will be notified.
For shipping within Sweden: Pickup Point (PostNord/DHL)
For shipping within the EU: DHL Parcel Connect
For shipping to Norway: UPS home delivery/agent
For shipping to the United Kingdom: UPS home delivery/agent
The package is kept at the pickup point for up to 7 days. Please note that the number of days may vary for deliveries outside Sweden. If more than 7 days have passed, the package will be returned. You as the customer will need to cover additional shipping costs.
To return your order, or parts of your order, please contact us at info@onepan.se, and we will assist you further.
The products must be unused for the return to be valid. No refund will be issued for damaged or used products. Always ensure that your shipment is intact upon delivery. In case of damage, incorrect products, or missing items, please contact us at info@onepan.se within 14 days.
We offer a 30-day exchange policy on all products. Please note that you as a customer are responsible for additional shipping costs. If you wish to exchange a product, please contact info@onepan.se
The products must be unused for the exchange to be valid. No refund will be issued for damaged or used products. Always ensure that your shipment is intact upon delivery. In case of damage, wrong products, or missing items, please contact us at info@onepan.se within 14 days.
Yes! As a customer of OnePan, you always have a 100% satisfaction guarantee, which means that if you are not satisfied with your purchase from OnePan, you always have the right to a full refund if you notify us within 30 days from the date you or your agent received the ordered item.
If you find that the item is faulty when you receive your order, you should contact OnePan as soon as possible. Contact our customer service at info@onepan.se.
If you have registered your OnePan products, you have a lifelong guarantee on all our products (applies to everything except the coating which naturally wears out with use).
