Please note that these terms do not affect any statutory rights, such as statutory warranty rights or rights under the manufacturer's warranty.
If you wish to take advantage of OnePan's 30-day customer satisfaction guarantee, you agree to the following:
1. Consumers must have purchased a OnePan product.
2. The consumer has the right to try the product for up to 30 days. If the consumer is not satisfied, OnePan must be notified of the return within this period, either by email at info@onepan.se or by registering the matter through our returns form.
3. Consumers must provide an order confirmation and a scanned copy (or a clear photo) of proof of purchase by email to info@onepan.com.
- To be accepted, the proof of purchase must contain the following information:
- Model or product description
- Quantity
- Price
- Place of purchase
- Purchase date
If we confirm that the proof of purchase is valid, our customer service team will arrange return shipping for the product. Consumers have up to 10 business days from the notification to return the product to OnePan, unless OnePan arranges a later collection of the product. Returns must be made to OnePan using the methods and instructions provided by OnePan when you notify us that you are using the 100% customer satisfaction guarantee.
4. A refund will only be issued once our service provider has received and inspected (1) the products and (2) the original purchase receipt.
5. The product must be returned in its original packaging and include all accompanying contents and accessories, such as pillowcases, etc., and it must be clean and free from food.
- A refund may be denied if, according to OnePan's service provider, the product has not been used in accordance with the user manual. OnePan reserves the right to deduct an amount corresponding to the reduction in the product's value compared with its original value, if and to the extent that such reduction in value results from your handling of the product beyond what is necessary to establish its characteristics or functionality.
6. It may take up to 30 days for the refund to be processed to the specified bank account.