General terms and conditions

1. General terms and conditions

1.1. When you shop with us, all transactions are handled in accordance with Swedish law, unless otherwise stated. Reference is made to the Consumer Sales Act, the Consumer Services Act, and the Act on Distance Contracts and Contracts Away from Business Premises (the Distance Contracts Act).

1.2. To place an order on www.onepan.se , you must be of legal age or have permission from a guardian to enter into a purchase agreement. Under Swedish law, OnePan does not accept digital purchases from individuals under 18 years of age. OnePan reserves the right, in individual cases, to remove or edit your order (if you have provided us with incorrect personal information and/or have payment defaults).

1.3. The order becomes binding as soon as OnePan has received your order. Please note that in the event of an incorrectly stated price or other price-related errors of such a nature that you realized, or should have realized, that it was an error, OnePan is not bound to complete the purchase under the contract. You always have the option to cancel the purchase in accordance with applicable legislation. See section (5) for more information.

1.4. When OnePan receives your order, we will confirm it and automatically send an order confirmation to the email address you provided. Please review this order confirmation carefully. If the order confirmation does not match what you intended to order, please contact OnePan by email at info@onepan.se and include your order number.

1.5. OnePan reserves the right to increase prices, correct incorrectly stated prices, make currency changes, change transportation costs, handle backorders and spelling errors, invoke force majeure, and to disclaim responsibility if delivery to you is delayed because the shipping company is unable to deliver to you within the agreed time.

2. Delivery and shipping costs

2.1. Each item is listed with a price including VAT. In the shopping cart, you can see the total price, including all fees, VAT, shipping, and payment costs.

2.2. Payment terms corresponding to the selected payment method are displayed in the shopping cart.

2.3. Delivery terms corresponding to the selected shipping method are presented in the shopping cart. You are welcome to email us (info@onepan.se) if you wish to place an order for destinations outside our predefined shipping destinations.

2.4. In the event of a return or cancellation, OnePan is responsible for the shipping costs. In the event of product exchanges, the customer is responsible for the shipping costs. If the ordered goods prove to be defective, complaints will be handled free of charge.

2.5. We reserve the right to extend the delivery time due to customs.

3. Alternative delivery address

3.1. To have your order delivered to another address, this must be specified at checkout. If this is not possible, please contact us at info@onepan.se

3.2. Klarna's rules and terms (only when you pay with Klarna) require us to deliver your order to the address where you are registered.

4. Payment

4.1. After placing an order, you will receive an order confirmation at the email address you provided as soon as your purchase has been approved.

4.2. We accept card payments with VISA, MasterCard, Swish, MobilePay, Klarna Slice It, and Klarna Pay Now, as well as invoice payments with Klarna Pay Later. When you pay by debit card, credit card, or Klarna, the payment is processed by our payment partner Dintero AS to ensure fast and secure payment.

4.3. For returns, we refund the amount paid for the purchase you return, including the shipping cost. You can see the refund on your bank statement within 14 banking days from the day you received our return confirmation. The refund is always made to the same payment card used for the purchase.

4.4. We reserve the amount when you place your order. The money is only charged when the order is shipped from our warehouse. When paying with Klarna, the invoice is created when the order is shipped.

5. Return policy

5.1. Purchases made on OnePan.se are subject to a 14-day right of withdrawal under the Swedish Consumer Sales Act. You have the right to cancel your purchase by notifying us within 14 days of receiving the product.

In addition, we offer a 100% customer satisfaction guarantee. If you are not satisfied with your purchase, you can return the product and receive a refund, provided that you notify us within 30 days of the delivery date.

5.2. If you wish to cancel your purchase, you should send a clear message to OnePan before the withdrawal period expires. You must state your name, address, and order number in an email sent to info@onepan.se. If you prefer not to use the above communication method, you can use the standard withdrawal form provided by the Swedish Consumer Agency (see www.konsumentverket.se).

5.3. When exercising the right of withdrawal or our 100% satisfaction guarantee, we cover the return shipping costs, but you are responsible for the condition of the product after you have received it and during return shipping. The product must be returned within 14 days from the date on which you notified OnePan that you were exercising the right of withdrawal or the 100% satisfaction guarantee. The product must be shipped well packaged and in good condition. Returns must be made to OnePan using the methods and instructions provided by OnePan when you notify us that you are exercising the right of withdrawal or the 100% satisfaction guarantee.

5.4. When you cancel your purchase, OnePan will refund the amount you paid for the product. When using the 100% satisfaction guarantee, you as the customer pay for any additional shipping costs. OnePan has the right to deduct an amount corresponding to the reduction in the product's value compared with its original value if and to the extent that this reduction in value is due to your handling the product beyond what is necessary to establish its characteristics or functionality.

5.5. Returns should be sent to the following address according to the instructions provided by OnePan:
ONEPan AB
Brodalsvägen 11 B
433 38 Partille
Sweden

5.6. OnePan will refund the amount as soon as possible, but no later than 14 days from the date we received your return and sent a return confirmation by email. The refund will be made using the payment method you selected when purchasing the product, unless otherwise agreed or there are obstacles to making such a refund.

6. Warranty

When purchasing products from OnePan AB, a lifetime warranty is provided upon registration of the serial number on our website. Please note that this warranty excludes the recoatable non-stick coating. We also require you to follow our care instructions carefully for the warranty to be valid.

7. Complaints

7.1. The right to make a claim covers products that are defective under applicable consumer protection legislation. If you discover that the product is defective when you receive your order, you should contact OnePan as soon as possible, but no later than 14 days after receiving your order. Contact our customer service at info@onepan.se. Claims made within two months after the defect was discovered are always considered to have been made in time. You have a lifetime right to make claims for products purchased on the website (except for the coating, which naturally wears out with use).

7.2. Once the claimed product has been returned and the claim has been approved, OnePan will compensate you in accordance with consumer protection legislation. OnePan aims to do this within 30 days from the date OnePan receives the claim, but it may sometimes take longer. OnePan reserves the right to reject a claim if it turns out that the product is not defective under consumer protection legislation. For claims, OnePan follows the guidelines of the National Board for Consumer Disputes, see www.arn.se . More information is available at SEGMENTS www.konsumentverket.se .

8. Force Majeure

OnePan shall not be held liable for delays caused by circumstances beyond OnePan's control, such as general labor disputes, war, fire, lightning strikes, terrorist attacks, changes to government regulations, technical problems, errors in electricity/telecommunications/data connections or other communications, as well as errors or delays in services provided by subcontractors due to the circumstances specified herein. These circumstances shall constitute grounds for exemption, resulting in release from liability for damages and other consequences. If the circumstance has lasted for more than two months, both you and OnePan have the right to terminate the purchase immediately.

9. Changes to the Terms and Conditions

OnePan reserves the right to amend our general terms and conditions at any time. All amendments will be published on our website. Changes take effect on the day you accept the terms and conditions (in connection with a new purchase or when you visit the website), or alternatively 30 days after OnePan has informed you of the changes. However, OnePan recommends that you check the website regularly to stay informed about any changes to the terms and conditions.

10. General Terms and Conditions for the Subscription Service

10.1. Trial period: You have a full 30-day right of withdrawal from the delivery date - if you are not satisfied, you will get your money back.

10.2. Monthly payments continue until you actively cancel the service and return the product according to the instructions.

10.3. Commitment period: 18 months from the start date. If you cancel the service before this 18-month period has expired, a return fee of SEK 495 will be charged to cover handling and logistics.

10.4. Upon cancellation, the product must be returned in an approved condition in accordance with our return and usage terms.

10.5. All other terms and conditions (shipping, delivery, membership terms, etc.) are set out in our full General Terms and Conditions above.

11. Contact

For any questions, please contact us at info@onepan.se

12. Other

12.1. We disclaim all liability for damage arising from the consumer's improper use of OnePan products.

12.2. Uncollected goods will be returned to us. For all uncollected packages, we reserve the right to charge return shipping, handling, and fees.

Declare withdrawal

Please fill out the following form to declare your withdrawal from the contract.

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