General terms and conditions

1. General terms and conditions

1.1. When you shop with us, all transactions are handled in accordance with Swedish law, unless otherwise stated. Reference is made to the Consumer Sales Act, the Consumer Services Act and the Act on Distance Contracts and Contracts Away from Business Premises (the Distance Contracts Act).

1.2. To place an order on www.onepan.se , you must be of legal age or have a guardian's permission to enter into a purchase agreement. Under Swedish law, OnePan does not accept digital purchases from individuals under 18. OnePan reserves the right, in individual cases, to remove or edit your order (if you have provided us with incorrect personal information and/or have payment remarks).

1.3. The order becomes binding as soon as OnePan has received your order. Please note that in the event of an incorrectly stated price or other price-related errors of such a nature that you realized, or should have realized, that it was incorrect, OnePan is not bound to complete the purchase under the contract. You always have the option to cancel the purchase in accordance with applicable legislation. See section (5) for more information.

1.4. When OnePan receives your order, we will confirm this and automatically send an order confirmation to the email address you provided. Please review this order confirmation carefully. If the order confirmation does not match what you intended to order, please contact OnePan by email at info@onepan.se and include your order number.

1.5. OnePan reserves the right to make price increases, set an incorrect price, make currency changes, change transportation costs, process backorders, correct spelling errors, invoke force majeure, and in cases where delivery to you is delayed because the shipping company is unable to deliver to you within the agreed time.

2. Delivery and shipping costs

2.1. Each item is listed with a price including VAT. In the shopping cart, you can see the total price, including all fees, VAT, shipping and payment costs.

2.2. Payment terms corresponding to the selected payment method are shown in the shopping cart.

2.3. Delivery terms corresponding to the selected shipping method are presented in the shopping cart. You are welcome to email us (info@onepan.se) if you wish to place an order for locations outside our predefined shipping destinations.

2.4. In the event of a return or cancellation, OnePan is responsible for the shipping costs. In the event of product exchanges, the customer is responsible for the shipping costs. If the ordered goods prove to be defective, complaints will be handled free of charge.

2.5. We reserve the right to extend the delivery time due to customs.

3. Alternative delivery address

3.1. To have your order delivered to another address, this must be specified at checkout. If this is not possible, please contact us at info@onepan.se

3.2. Klarna's rules and terms and conditions (only when you pay with Klarna) require us to deliver your order to the address where you are registered.

4. Payment

4.1. After placing an order, you will receive an order confirmation at the email address you provided as soon as your purchase has been approved.

4.2. We accept card payments with VISA, MasterCard, Swish, MobilePay, Klarna Slice It, and Klarna Pay Now, as well as invoice payments with Klarna Pay Later. When you pay by debit card, credit card, or Klarna, the payment is processed by our payment partner Dintero AS to ensure fast and secure payment.

4.3. For returns, we refund the purchase amount for the item you return, including the shipping cost. You can see your refund on your bank statement within 14 banking days from the day you received our return confirmation. The refund is always made to the same payment card used for the purchase.

4.4. We reserve the amount when you place your order. The money is only charged when the order is shipped from our warehouse. When paying with Klarna, the invoice is created when the order is shipped.

5. Returns policy

5.1. Purchases made on OnePan.se are subject to a 14-day right of withdrawal under the Swedish Consumer Sales Act. You have the right to cancel your purchase by notifying us within 14 days of receiving the goods.

In addition, we offer a 100% customer satisfaction guarantee. If you are not satisfied with your purchase, you can return the goods and receive a refund, provided that you notify us within 30 days of the delivery date.

5.2. If you wish to cancel your purchase, you should send a clear message to OnePan before the withdrawal period expires. You must state your name, address, and order number in an email sent to info@onepan.se. If you prefer not to use the above communication method, you can use the standard withdrawal form provided by the Swedish Consumer Agency (see www.konsumentverket.se).

5.3. When exercising the right of withdrawal or our 100% satisfaction guarantee, we cover the return shipping costs, but you are responsible for the condition of the goods after receiving them and during return shipping. The goods must be returned within 14 days from the date on which you notified OnePan of exercising your right of withdrawal or the 100% satisfaction guarantee. The goods must be shipped well packaged and in good condition. Returns must be made to OnePan using the methods and instructions provided by OnePan when you notify us that you are exercising your right of withdrawal or the 100% satisfaction guarantee.

5.4. When you withdraw from your purchase, OnePan will refund the amount you paid for the product. Under our 100% satisfaction guarantee, you as the customer pay for any additional shipping costs. OnePan has the right to deduct an amount corresponding to the reduction in the product's value compared with its original value if and to the extent that such reduction in value results from your handling the product more extensively than necessary to establish its properties or functionality.

5.5. Returns should be sent to the following address in accordance with the instructions provided by OnePan:
ONEPan AB
Brodalsvägen 11 B
433 38 Partille
Sweden

5.6. OnePan will refund the amount as soon as possible, but no later than 14 days from the date we received your return and sent a return confirmation by email. The refund will be made using the payment method you selected when purchasing the product, unless otherwise agreed or there is an impediment to making such a refund.

6. Warranty

When purchasing products from OnePan AB, a lifetime warranty is provided upon registration of the serial number on our website. Please note that this warranty excludes the recoatable non-stick coating. We also require you to follow our care instructions carefully for the warranty to apply.

7. Complaints

7.1. The right to make a claim covers products that are defective under applicable consumer protection legislation. If you discover that the product is defective when you receive your order, you should contact OnePan as soon as possible, but no later than 14 days after receiving your order. Contact our customer service at info@onepan.se. Claims made within two months of discovering the defect are always considered to have been made in time. You have a lifetime right to make claims for products purchased on the website (except for the coating, which naturally wears out with use).

7.2. Once the reported product has been returned and the complaint has been approved, OnePan will compensate you in accordance with consumer protection legislation. OnePan aims to do this within 30 days from the date OnePan receives the complaint, but it may sometimes take longer. OnePan reserves the right to reject a claim if it turns out that the product is not defective under consumer protection legislation. For complaints, OnePan follows the guidelines of the National Board for Consumer Disputes, see www.arn.se . More information is available at www.konsumentverket.se .

8. Force Majeure

OnePan shall not be held liable for delays caused by circumstances beyond OnePan's control, such as general labor disputes, war, fire, lightning strikes, terrorist attacks, changes in government regulations, technical problems, errors in electricity/telecommunications/data connections or other communications, as well as errors or delays in services provided by subcontractors due to circumstances specified herein. These circumstances shall constitute grounds for exemption from liability, resulting in exemption from damages and other consequences. If the circumstance has lasted for more than two months, both you and OnePan have the right to terminate the purchase immediately.

9. Changes to the Terms and Conditions

OnePan reserves the right to make changes to our General Terms and Conditions at any time. All changes will be published on our website. Changes take effect on the day you accept the terms (in connection with a new purchase or when you visit the website), or alternatively 30 days after OnePan has informed you of the changes. However, OnePan recommends that you regularly check the website to stay informed about any changes to the terms and conditions.

10. General Terms and Conditions for Subscription Service

10.1. Trial period: You have a full 30-day right of withdrawal from the delivery date - if you are not satisfied, you will get your money back.

10.2. Monthly payments continue until you actively terminate the service and return the product according to the instructions.

10.3. Binding period: 18 months from the start date. If you terminate the service before this 18-month period has expired, a return fee of SEK 495 will be charged to cover handling and logistics.

10.4. Upon termination, the product must be returned in approved condition in accordance with our return and user terms.

10.5. All other terms and conditions (shipping, delivery, membership terms, etc.) can be found in our full General Terms and Conditions above.

11. Contact

For all questions of any kind, contact us at info@onepan.se

12. Other

12.1. We disclaim all liability for damage arising from the consumer's improper use of OnePan products.

12.2. Uncollected goods will be returned to us. For all uncollected parcels, we reserve the right to charge return shipping, handling fees, and other charges.

Declare withdrawal

Please fill out the following form to declare your withdrawal from the contract.

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